Wednesday, 1 September 2010

The Smart, Creative and Developmental City?

I got home last night and Ekurheleni Metropolitan Municipality  had left me a little love letter in my gate.

Yip, you guessed it - a notice to say that our Water and Lights had been cut off with immediately effect coz we hadn’t paid the bill. 

WTF?? I mean, honestly! 

We paid this account two days ago, get your fucking records straight! 

So, I tried to phone their Customer Call Centre which is an automated answering service (which I detest).  I want to speak to a person - a body - not a machine.  

Anyhoo, I hang on  listening to the android speaking skank talking to me like I'm a toddler and telling me to press 1 for after hours Call Centre Service.  I follow her instructions and obediently press 1.  

I wait.  

I wait some more.  

Then I wait some fucking more.  


No irritating plinky-plonk hold music on loop, no marketing voice promoting shit I don't need, just a dead line!

I did this several times before I gave up.

I'm sorry to say we ate MacDonalds by candle light (so romantic), we all bathed in one bath because we had no hot water and went to bed early without having my weekly dose of Idols.  I couldn't even make a cuppa tea!  I was in a major huff.

So, this morning I had to physically take my proof of payment down to the Ekurheleni Metropolitan Municipality  before they would agree to switch my power back on. 


Does it make sense to cut someone’s water and lights if they’ve paid? Shouldn’t we be given a few days’ grace (even though we DID pay ON TIME)? 

Now I’m fucking seriously irritated! 

They are very quick to switch your power off for an alleged unpaid bill but when you’ve accidentally overpaid them or if they’ve over-charged you in their error, you wait a thousands years before they either sort it out or die a long and slow death waiting for a refund. 

I detest bad service – can you tell its one of my pet hates? 

Standing in the neverending queue today, all I heard were mostly women bitching and moaning about errors and incorrect charges…I’m glad I wasn't the only one that felt this way, but fuck people where is your customer service? 

You claim to be "The Smart, Creative and Developmental City".  

Walk the Talk, Fuckers!


kirstyb said...

customer call centres = frustratingly annoying! x

RawknRobynsGoneBlogWild said...

That is a serious fuck up. They should compensate you for the inconvenience - but I'm sure they are too incompetent for that.

Slamdunk said...

Wow, that is seriously lousy. Cold baths and showers are the worst.

~J said...

This def. qualifies for a Fawk You Friday! ;)

I can't stand bad service either...and the whole automated phone system..don't even get me started. So sorry!

Amy J - Book Addict said...

That is so fucked up! It is the same way here in my town. If you are one day late, they shut it off with no warning! If they screw up, you might as well kiss the money good bye because you won't live to see it!
Hope your day gets better!

Respectfully Yours said...

Bravo, Bravo...well said. Idiots.

Copyboy said...

FYI...Ekurheleni is american slag for evil. :)

W.C.Camp said...

Yeah that is awful when you need something after hours and only get robots. I don't know how you handle getting 'make-up' days of power without some kind of court action. They will say you were not harmed significantly since you simply did not get nor pay for power and water. Residually, you have transportation, time, inconvenience etc. but probably not worth the 'small claims court' (maybe U.S. thing?)action. Sorry you had to deal with it, but at least you got a good BLOG topic out of it! HA! W.C.C.

Michael said...

I had a moment like that with a company last night. I was calling on behalf of a client to a health insurance company. Our dispute came down to the fact that their records said 24, and our records, correctly, said 6. She kept repeating, "There's nothing we can do. The system says 24." "But the system is wrong." "The system says 24." "But that's not right." "But that's what it says."

As the great Douglas Adams once wrote, first against the wall when the revolution comes.

secret agent woman said...

Me, too! And that is insane that they cut your power after you'd paid.


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